1. PURPOSE
This policy governs the conditions for returns, withdrawal, and refunds applicable to purchases made through the website https://aquariblanes.es/.
2. RIGHT OF WITHDRAWAL
In accordance with Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users, the user has a period of 14 calendar days from receipt of the product to exercise their right of withdrawal without justification.
To exercise this right, you must communicate your decision by email to info@aquariblanes.es indicating your details, order number, and product to be returned.
The product must be returned in perfect condition, unused, and with its original packaging.
3. RETURN CONDITIONS
Returns will not be accepted in the following cases, in accordance with the exceptions provided in current regulations:
– Personalized or custom-made products
– Products that, for hygiene or nature reasons, cannot be returned once opened
– Products that have been used or handled beyond what is necessary to verify their nature
The customer will bear the direct costs of returning the product in case of exercising the right of withdrawal, unless the reason for the return is an error in shipment or a defective product.
4. REFUNDS
In accordance with current regulations, once the product has been received and its condition verified, the corresponding amount will be refunded within a maximum period of 14 calendar days.
The refund will include the product amount and, where applicable, the standard shipping costs paid in the initial purchase, with additional costs derived from more expensive shipping methods chosen by the customer not being refundable.
The refund will be made using the same payment method used in the purchase, unless otherwise agreed.
5. DEFECTIVE PRODUCTS OR INCORRECT SHIPMENTS
In case of receiving a defective or incorrect product, the user must report it within a maximum period of 48 hours from receipt.
In these cases, the owner will bear the costs of collection, replacement, or refund of the product, in accordance with consumer and user regulations.
6. SHIPPING TIMES
Orders will be processed and shipped within a maximum period of 7 calendar days from order confirmation, except in exceptional circumstances or product unavailability.
In any case, the maximum delivery period will be that established by current regulations, unless otherwise agreed between the parties.
7. CONTACT
For any inquiries related to returns or refunds, you may contact:
Email: info@aquariblanes.es
Telephone: 972 353 005
8. MODIFICATIONS
The owner reserves the right to modify this policy to adapt it to regulatory changes or changes in the website’s activity.
